The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk?

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Driving Value and Outcomes

Question

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Options

ACreate a new Health Index dashboard with the Sales team.
BEvaluate the customer's expertise in managing the purchased solution.
CExamine solution pricing with the Renewals Manager.
DSchedule Quarterly Business Review with the new leadership team.
EReview the original business case and reassess desired outcomes with the new leadership team.

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Topics

#risk mitigation#customer adoption#stakeholder management#desired outcomes

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