The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this…

The correct answer is D. Schedule Quarterly Business Review with the new leadership team. E. Review the original business case and reassess desired outcomes with the new leadership team. To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must schedule a Quarterly Business Review with the new leadership team and review the original business case to reassess desired outcomes with them. These activities ensure…

Driving Value and Outcomes

Question

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Options

ACreate a new Health Index dashboard with the Sales team.
BEvaluate the customer's expertise in managing the purchased solution.
CExamine solution pricing with the Renewals Manager.
DSchedule Quarterly Business Review with the new leadership team.
EReview the original business case and reassess desired outcomes with the new leadership team.

How the community answered

(24 responses)

A
8% (2)
B
8% (2)
C
4% (1)
D
79% (19)

Explanation

To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must schedule a Quarterly Business Review with the new leadership team and review the original business case to reassess desired outcomes with them. These activities ensure alignment on expectations and provide an opportunity to address any concerns the new leadership may have67.

Topics

#risk mitigation#customer adoption#stakeholder management#desired outcomes

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