What is a common indicator of customer health?

The correct answer is C. customer satisfaction metric. A common indicator of customer health is the customer satisfaction metric. It reflects the level of satisfaction customers have with a product or service, which is a key indicator of their overall health and likelihood to continue using and recommending the solution4.

Cisco Customer Success Management Framework

Question

Options

Anumber of services purchased
Bnumber of licenses purchased
Ccustomer satisfaction metric
Damount of money spent on the solution

How the community answered

(37 responses)

A
3% (1)
B
3% (1)
C
89% (33)
D
5% (2)

Explanation

A common indicator of customer health is the customer satisfaction metric. It reflects the level of satisfaction customers have with a product or service, which is a key indicator of their overall health and likelihood to continue using and recommending the solution4.

Topics

#customer health#customer satisfaction#CSM metrics

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