Cisco
820-605 · Question #186
Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?
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Cisco Customer Success Management Framework
Question
Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?
Options
- AModify the meeting agenda and call in a technical resource.
- BRequest the customer to open a support case.
- CAnswer the questions as best they can and plan an onsite follow-up training.
- DIdentify potential adoption challenges related to technical questions and schedule a meeting to
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Topics
#CSM best practices#technical questions#Quarterly Review#adoption challenges