820-605 · Question #16
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
The correct answer is A. It provides the opportunity to address any changes in the customer's experience or actions. "Good and timely account health scores will logically drive accuracy into your renewal forecast.", not "directly enables renewals". Above that, the question starts with "From a Customer Success Perspective...". Renewal is a sales success. Customer success is about getting the…
Question
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
Options
- AIt provides the opportunity to address any changes in the customer's experience or actions
- BIt allows the customer to identify unused licenses so they can be addressed via a service
- CUnderstanding your customer's health directly enables renewals
- DIt gives the customer valuable insight so they can automatically renew critical on time
How the community answered
(40 responses)- A80% (32)
- B13% (5)
- C3% (1)
- D5% (2)
Explanation
"Good and timely account health scores will logically drive accuracy into your renewal forecast.", not "directly enables renewals". Above that, the question starts with "From a Customer Success Perspective...". Renewal is a sales success. Customer success is about getting the value from the solution provided. Addressing experience is relevant.
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