Cisco
820-605 · Question #38
Which of these is included in a success plan?
The correct answer is B. customer business outcomes. A success plan includes customer business outcomes. These are the goals that the customer aims to achieve with the product or service, and the success plan is designed to outline the steps and strategies to reach these outcomes.
Cisco Customer Success Management Framework
Question
Which of these is included in a success plan?
Options
- Aconfidential customer information
- Bcustomer business outcomes
- Ccustomer HR processes
- Dservices cost
How the community answered
(31 responses)- A6% (2)
- B87% (27)
- C3% (1)
- D3% (1)
Explanation
A success plan includes customer business outcomes. These are the goals that the customer aims to achieve with the product or service, and the success plan is designed to outline the steps and strategies to reach these outcomes.
Topics
#success plan#business outcomes#customer success
Community Discussion
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