820-605 · Question #37
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the…
The correct answer is C. Investigate why the customer has not enabled the solution and work with the sales and renewals. The Customer Success Manager should investigate why the customer has not fully enabled one of the solutions and work with the sales and renewals teams to address the issue. This proactive approach can help uncover any barriers to full adoption and ensure that the customer sees…
Question
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
Options
- AContact the services team and request that they reach out to the customer to address the solution
- BMake the renewals manager aware that the one solution is not fully implemented but the other
- CInvestigate why the customer has not enabled the solution and work with the sales and renewals
- DNo action is needed because the customer will probably renew and you can address the issue
How the community answered
(46 responses)- A7% (3)
- B4% (2)
- C76% (35)
- D13% (6)
Explanation
The Customer Success Manager should investigate why the customer has not fully enabled one of the solutions and work with the sales and renewals teams to address the issue. This proactive approach can help uncover any barriers to full adoption and ensure that the customer sees the full value of the solution before the renewal deadline
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