820-605 · Question #103
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal…
The correct answer is A. Adopt a lifecycle approach with a proactive review of service performance against KPIs. Adopting a lifecycle approach with proactive reviews of service performance against predefined KPIs can help prevent disagreements over the value of delivered work. This approach ensures that both parties have a clear understanding of the expected outcomes and can address any…
Question
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?
Options
- AAdopt a lifecycle approach with a proactive review of service performance against KPIs.
- BHave the CSM define how value should be measured at the end of the contract period.
- CEngage a third-party mediator to develop contract goals and evaluate the objectives at regular
- DHave the CIO define a clear IT strategy and implement the suggestions immediately.
How the community answered
(28 responses)- A64% (18)
- B11% (3)
- C21% (6)
- D4% (1)
Explanation
Adopting a lifecycle approach with proactive reviews of service performance against predefined KPIs can help prevent disagreements over the value of delivered work. This approach ensures that both parties have a clear understanding of the expected outcomes and can address any issues before they escalate into significant disagreements.
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