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Exams820-605Questions#103
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820-605 · Question #103

820-605 Question #103: Real Exam Question with Answer & Explanation

The correct answer is A: Adopt a lifecycle approach with a proactive review of service performance against KPIs.. Adopting a lifecycle approach with proactive reviews of service performance against predefined KPIs can help prevent disagreements over the value of delivered work. This approach ensures that both parties have a clear understanding of the expected outcomes and can address any iss

Question

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

Options

  • AAdopt a lifecycle approach with a proactive review of service performance against KPIs.
  • BHave the CSM define how value should be measured at the end of the contract period.
  • CEngage a third-party mediator to develop contract goals and evaluate the objectives at regular
  • DHave the CIO define a clear IT strategy and implement the suggestions immediately.

Explanation

Adopting a lifecycle approach with proactive reviews of service performance against predefined KPIs can help prevent disagreements over the value of delivered work. This approach ensures that both parties have a clear understanding of the expected outcomes and can address any issues before they escalate into significant disagreements.

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