Refer to the exhibit. Which initial action does a Customer Success Manager take?

The correct answer is B. Share the report with the customer point of contact for license types B and D and determine. The initial action a Customer Success Manager should take is to share the report with the customer point of contact for license types B and D to determine the causes of the usage trends. The bar graph indicates a decline in the use of these license types, which could suggest…

Customer Lifecycle Management

Question

Exhibit

Options

ARun analysis on all the license types used by the customer on all platforms
BShare the report with the customer point of contact for license types B and D and determine
CProvide trending information on license types B and D and share with all stakeholders
DInform the Sales Account Manager to position a new version of licenses types B and D with

How the community answered

(53 responses)

A
6% (3)
B
83% (44)
C
2% (1)
D
9% (5)

Explanation

The initial action a Customer Success Manager should take is to share the report with the customer point of contact for license types B and D to determine the causes of the usage trends. The bar graph indicates a decline in the use of these license types, which could suggest issues with adoption or satisfaction. Understanding the reasons behind these trends is crucial for addressing any potential problems and improving customer success.

Topics

#license utilization#customer engagement#problem identification#CSM actions

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