820-605 · Question #29
You notice a decline over time in your customer's usage of your product. Which action do you consider?
The correct answer is C. Re-assess the customer's business process and outline the capability of the solution. When noticing a decline in product usage, it's important to re-assess the customer's business process and ensure that the capabilities of the solution are well-aligned with their needs. This may involve identifying any changes in the customer's operations or uncovering new…
Question
You notice a decline over time in your customer's usage of your product. Which action do you consider?
Options
- ATell the customer a new solution will soon be available
- BCarefully tell the customer to get more people to use your product
- CRe-assess the customer's business process and outline the capability of the solution
- DShow the customer a comparison of the solution versus the competition
How the community answered
(32 responses)- A6% (2)
- B9% (3)
- C72% (23)
- D13% (4)
Explanation
When noticing a decline in product usage, it's important to re-assess the customer's business process and ensure that the capabilities of the solution are well-aligned with their needs. This may involve identifying any changes in the customer's operations or uncovering new challenges they are facing.
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