820-605 · Question #102
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer…
The correct answer is D. Conduct a survey to determine which collaboration solutions users are using. E. Advertise additional user training sessions throughout the organization. The Customer Success Manager should recommend conducting a survey to determine which collaboration solutions users are using to understand why there is a gap in engagement. Additionally, advertising additional user training sessions throughout the organization can help increase…
Question
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)
Options
- AHave marketing write a blog post about the new solution.
- BEncourage the customer to purchase updated endpoints.
- CBlock all alternative chat and video collaboration systems.
- DConduct a survey to determine which collaboration solutions users are using.
- EAdvertise additional user training sessions throughout the organization.
How the community answered
(23 responses)- A13% (3)
- B9% (2)
- C4% (1)
- D74% (17)
Explanation
The Customer Success Manager should recommend conducting a survey to determine which collaboration solutions users are using to understand why there is a gap in engagement. Additionally, advertising additional user training sessions throughout the organization can help increase the utilization rate by ensuring users are aware of and know how to use the new
Topics
Community Discussion
No community discussion yet for this question.