Cisco
820-605 · Question #101
820-605 Question #101: Real Exam Question with Answer & Explanation
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Question
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?
Options
- AEvaluate the availability of resources to work on the problem.
- BEngage a specialist to identity a technical solution or workaround.
- CConduct an assessment of the business impact of the problem.
- DEstablish a timeline of when a solution must be in place.
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