Cisco
820-605 · Question #100
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
The correct answer is B. health score D. telemetry. Customer Success Managers often use health scores and telemetry as metrics to measure customer success. Health scores provide a quick overview of the customer's overall status, while telemetry data offers detailed insights into product usage and engagement.
Driving Value and Outcomes
Question
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
Options
- Ahelp desk data
- Bhealth score
- Crisk management
- Dtelemetry
- Etraining surveys
How the community answered
(13 responses)- B92% (12)
- C8% (1)
Explanation
Customer Success Managers often use health scores and telemetry as metrics to measure customer success. Health scores provide a quick overview of the customer's overall status, while telemetry data offers detailed insights into product usage and engagement.
Topics
#customer success metrics#health score#telemetry data#value measurement
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