Cisco
820-605 · Question #52
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
The correct answer is C. consumption gap. Consumption Gap is the gap between what is possible and what is use. Capability Gap is the gap between what you want and what you get.
Cisco Customer Success Management Framework
Question
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
Options
- Acapability gap
- Bfinancial gap
- Cconsumption gap
- Dorganizational gap
How the community answered
(25 responses)- A4% (1)
- C92% (23)
- D4% (1)
Explanation
Consumption Gap is the gap between what is possible and what is use. Capability Gap is the gap between what you want and what you get.
Topics
#consumption gap#feature adoption#product utilization#value realization barriers
Community Discussion
No community discussion yet for this question.