820-605 · Question #83
Refer to the exhibit. Which role is accountable for the Develop and validate Success Plan update activity?
The correct answer is B. Customer Success Manager. The Customer Success Manager is typically accountable for developing and validating the customer's Success Plan, as it aligns directly with their core responsibility of ensuring the customer achieves desired outcomes.
Question
Refer to the exhibit. Which role is accountable for the Develop and validate Success Plan update activity?
Exhibit
Options
- AAccount Manager
- BCustomer Success Manager
- CProduct Sales Specialist
- DBusiness Development Manager
How the community answered
(50 responses)- A2% (1)
- B88% (44)
- C6% (3)
- D4% (2)
Why each option
The Customer Success Manager is typically accountable for developing and validating the customer's Success Plan, as it aligns directly with their core responsibility of ensuring the customer achieves desired outcomes.
An Account Manager typically focuses on commercial aspects like renewals and new sales, rather than the detailed development and validation of a success plan focused on adoption and value realization.
The Customer Success Manager (CSM) is directly responsible for partnering with the customer to define and achieve their desired business outcomes. This involves developing, maintaining, and validating a Success Plan that outlines goals, metrics, and activities to ensure the customer realizes value from the purchased solution.
A Product Sales Specialist is focused on selling specific products and their features, not on the holistic success plan for a customer.
A Business Development Manager focuses on identifying new business opportunities and market expansion, not on the post-sales success of existing customers.
Concept tested: Customer Success Manager responsibilities
Topics
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