820-605 · Question #84
820-605 Question #84: Real Exam Question with Answer & Explanation
The correct answer is A: customer testimonial. Renewal indicators are positive signs that a customer is realizing value from the solution and is therefore likely to renew their contract. These indicators reflect satisfaction, achieved outcomes, and strong engagement. A customer willing to publicly endorse or provide a testimo
Question
Options
- Acustomer testimonial
- Bsolution discount
- Cpayment schedule
- Doptimized services
- Etraining attendance
Explanation
Renewal indicators are positive signs that a customer is realizing value from the solution and is therefore likely to renew their contract. These indicators reflect satisfaction, achieved outcomes, and strong engagement. A customer willing to publicly endorse or provide a testimonial indicates high satisfaction and proven value - strong evidence of renewal intent. When services are optimized, it means the customer has successfully adopted and integrated the solution into their operations - another key sign they’re achieving success and will likely renew.
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