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820-605 · Question #85

Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

The correct answer is C. RACI. The responsible, accountable, consulted, informed (RACI) model can be used as an effective tool to manage the allocation of roles in a group/cross functional project to ensure efficient execution. It also facilitates stakeholder management for project leads.

Cisco Customer Success Management Framework

Question

Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

Options

  • AKPIs
  • BStakeholder Map
  • CRACI
  • DHealth Index Report

How the community answered

(45 responses)
  • A
    2% (1)
  • B
    2% (1)
  • C
    87% (39)
  • D
    9% (4)

Explanation

The responsible, accountable, consulted, informed (RACI) model can be used as an effective tool to manage the allocation of roles in a group/cross functional project to ensure efficient execution. It also facilitates stakeholder management for project leads.

Topics

#RACI matrix#stakeholder management#cross-functional alignment#CSM tools

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