820-605 Exam Questions
180 real 820-605 exam questions with expert-verified answers and explanations. Page 4 of 4.
- Question #155Customer Success Management Framework
Who confirms the use cases targeted in a Customer Success Plan?
customer success planuse casesstakeholder confirmation - Question #156Driving Value and Outcomes
Which two elements are used to track and measure as key performance indicators? (Choose two.)
KPIsleading indicatorslagging indicators - Question #157Driving Value and Outcomes
Which metric is used to determine how much should be spent to acquire a customer?
customer acquisition costLTVcustomer lifetime value - Question #158Customer Lifecycle Management
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to...
adoption risknew leadershipbusiness case reviewskill assessment - Question #159Customer Success Management Framework
What should be the primary source of information about a customer's current adoption barriers?
adoption barriersinformation sourcesaccount team - Question #160Driving Value and Outcomes
What is the value proposition of customer success for customers?
customer success valuebusiness outcomesvalue proposition - Question #161Driving Value and Outcomes
What are two adoption barriers? (Choose two.)
adoption barrierscustomer challenges - Question #162Cisco Customer Success Management Framework
Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?
Quarterly Success Reviewsuccess plancustomer outcomes - Question #163Driving Value and Outcomes
What is the role of a subject matter expert in the Customer Success process?
Subject Matter Expertvalue realizationcustomer success roles - Question #164Cisco Customer Success Management Framework
What are two expectations of the Quarterly Success Review? (Choose two.)
Quarterly Success ReviewKPI trackingbusiness objectives - Question #165Customer Lifecycle Management
What are two expected outcomes of the customer onboard stage? (Choose two.)
onboarding stagecustomer lifecyclestakeholder identificationbusiness outcomes - Question #166Driving Value and Outcomes
Which two actions are critical when communicating with customer executives? (Choose two.)
executive communicationvalue messagingexecutive priorities - Question #167Customer Lifecycle Management
A customer recently reached the Use Stage for Network Provisioning and Operations in the Data Center Network solution domain. Which action should be recommended?
use stagecustomer lifecyclesecurity best practices - Question #168Customer Success Industry Trends and Drivers
What is covered in an enterprise agreement?
enterprise agreementsubscription licensing - Question #169Customer Lifecycle Management
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How...
customer renewaladoption barrierssolution enablementcustomer engagement - Question #170Driving Value and Outcomes
Which scenario is a business adoption barrier?
adoption barriersbusiness challengesfeature awareness - Question #171Cisco Customer Success Management Framework
What are the objectives of a Quarterly Success Review?
Quarterly Success Reviewbusiness outcomesfuture planning - Question #172Cisco Customer Success Management Framework
Which two actions should the Customer Success Manager take throughout the quarter to support customers? (Choose two.)
CSM responsibilitiessuccess plan managementissue escalation - Question #173Customer Lifecycle Management
Which adoption campaign activity does the Customer Success Manager perform to identify expansion opportunities?
expansion opportunitieslicense entitlementadoption campaigns - Question #174Customer Success Industry Trends and Drivers
In which two ways does Customer Success drive revenue in an organization? (Choose two.)
customer success valuerevenue generationupsellingrenewals - Question #175Driving Value and Outcomes
Which sources are used to identify customer barriers?
customer barriersconsumption datacustomer sentiment - Question #176Cisco Customer Success Management Framework
Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?
Quarterly Success Reviewtechnical supportresource management - Question #177Driving Value and Outcomes
A Customer Success Manager (CSM) is in a discovery session with customer leadership and explains elements to take them through the adoption journey for new solution implementation....
discovery sessioncustomer leadershipKPIsbusiness outcomes - Question #178Driving Value and Outcomes
When does the customer start receiving value from the purchased product or solution?
value realizationcustomer outcomes - Question #179Driving Value and Outcomes
Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)
KPIsvalue achievementquality of serviceservice resolution - Question #180Customer Lifecycle Management
A customer recently reached the Use Stage for Network Provisioning and Operations in the Data Center Network solution domain. Which action should be recommended?
use stagecustomer lifecyclesolution architecture - Question #182Driving Value and Outcomes
Which two actions are critical when communicating with customer executives? (Choose two.)
executive communicationcustomer valueexecutive priorities - Question #183Driving Value and Outcomes
Which sources are used to identify customer barriers?
customer barriersconsumption datacustomer sentiment - Question #185Driving Value and Outcomes
What is the desired outcome for a Customer Success Manager to achieve for a customer?
CSM desired outcometime to valuebarrier removal - Question #186Cisco Customer Success Management Framework
Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?
CSM best practicestechnical questionsQuarterly Reviewadoption challenges