Cisco
820-605 · Question #158
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk?
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Customer Lifecycle Management
Question
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
Options
- AReview the original sales proposal with the sales team.
- BEvaluate the customer's expertise in managing the purchased solution.
- COffer discounts on new products to gain the interest of the new leadership.
- DAddress and resolve all technical issues.
- EReview the original business case and reassess desired outcomes with the new leadership
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Topics
#adoption risk#new leadership#business case review#skill assessment