Cisco
820-605 · Question #169
820-605 Question #169: Real Exam Question with Answer & Explanation
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Question
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the solution that has not been fully enabled?
Options
- AEngage the customer on why the solution has not been enabled, determine adoption barriers, and
- BCreate training materials on the solution that is not enabled to educate the customer.
- COffer upgraded licenses to entice the customer to engage the solution that is not enabled.
- DAsk the renewals manager why the solution has not been fully enabled.
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