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Cisco

820-605 · Question #164

What are two expectations of the Quarterly Success Review? (Choose two.)

The correct answer is B. Track key performance indicators or milestones. D. Align with customer's critical business objectives. Two expectations of the Quarterly Success Review are to track key performance indicators or milestones and to align with the customer's critical business objectives. These expectations ensure that the review is focused on measurable progress and alignment with the customer's…

Cisco Customer Success Management Framework

Question

What are two expectations of the Quarterly Success Review? (Choose two.)

Options

  • AConsider upgrades to support existing solutions.
  • BTrack key performance indicators or milestones.
  • COffer additional license purchases.
  • DAlign with customer's critical business objectives.
  • ENegotiate the level of discount in a solution expansion.

How the community answered

(14 responses)
  • B
    93% (13)
  • E
    7% (1)

Explanation

Two expectations of the Quarterly Success Review are to track key performance indicators or milestones and to align with the customer's critical business objectives. These expectations ensure that the review is focused on measurable progress and alignment with the customer's strategic goals1.

Topics

#Quarterly Success Review#KPI tracking#business objectives

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