Who confirms the use cases targeted in a Customer Success Plan?

The primary customer stakeholder, typically a key decision-maker or business owner, is responsible for validating and confirming the use cases, ensuring they align with the customer's strategic objectives and expected business value.

The account team sales lead focuses on sales and renewals, not typically the confirmation of specific use cases within an adopted solution.

A customer enterprise architect focuses on technical architecture and integration, providing input but not holding the primary responsibility for confirming business use cases.

The Customer Success Manager facilitates the identification and tracking of use cases but requires confirmation from the customer's leadership to ensure alignment with their business goals.