Cisco
820-605 · Question #154
How should a Customer Success Manager resolve a customer's skill gap for a new product?
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Customer Lifecycle Management
Question
How should a Customer Success Manager resolve a customer's skill gap for a new product?
Options
- AAllow the customer time to initiate action to address skill gaps on their terms
- BCreate a blog post to publish on the company's engineering community website
- CDeliver skills required by role with associated training for the product
- DEmail a technical material link to customer stakeholders
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Topics
#skill gap#customer training#adoption support