820-605 · Question #179
Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)
The correct answer is A. quality of service performance data C. speed to resolution of service requests. Components of Key Performance Indicators that contribute to customer value achievement include the quality of service performance data, which reflects the reliability and effectiveness of the service, and the speed to resolution of service requests, which impacts customer…
Question
Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)
Options
- Aquality of service performance data
- Bincreased hours of operation
- Cspeed to resolution of service requests
- Dcustomer sentiment
- Eupgrading to the latest version of the software
How the community answered
(16 responses)- A94% (15)
- B6% (1)
Explanation
Components of Key Performance Indicators that contribute to customer value achievement include the quality of service performance data, which reflects the reliability and effectiveness of the service, and the speed to resolution of service requests, which impacts customer satisfaction and trust in the service provider. Both are critical for demonstrating the value delivered to the
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