Cisco
820-605 · Question #135
Which two actions should be taken when a customer's usage is in decline? (Choose two.)
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Driving Value and Outcomes
Question
Which two actions should be taken when a customer's usage is in decline? (Choose two.)
Options
- AShow the customer how the current solution compares to the offers from a competitor.
- BAssess the capabilities of the solution against the customer's desired outcomes.
- CTell the customer a new solution will soon be available.
- DReview the implementation plan with key customer leadership.
- EIdentify changes in the customer's business processes.
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Topics
#declining usage#troubleshooting#desired outcomes#business processes#adoption