Which two actions should be taken when a customer's usage is in decline? (Choose two.)

Directly comparing to competitors can be perceived as defensive or aggressive and doesn't address the root cause of the customer's specific usage decline with their current solution.

Assessing the solution's capabilities against desired outcomes helps identify any gaps or misalignments that might be causing reduced usage, allowing for course correction.

Announcing a new solution might deter customers from fully adopting the current one, especially if they perceive it as becoming obsolete, further decreasing usage.

Reviewing the original implementation plan is useful if the solution was never fully deployed, but if usage is declining, the problem might be post-implementation or due to changing needs, not the initial plan itself.

Changes in a customer's business processes or environment can directly impact how a solution is used, making it essential to identify these shifts to understand the decline.