820-605 · Question #134
While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use…
The correct answer is A. Host a discovery session with stakeholders to identify challenges and desired outcomes. After learning that the customer's team is evaluating a competitive solution, the Customer Success Manager should host a discovery session with stakeholders to understand their challenges and desired outcomes. This can help address any gaps in the current solution and prevent…
Question
While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the next step the Customer Success Manager should take after this conversation?
Options
- AHost a discovery session with stakeholders to identify challenges and desired outcomes.
- BInvites the stakeholders to attend technical training on different product use cases.
- CEducate the operations team on the features and capabilities of the existing solution.
- DEnsure the customer's procurement team is aware of the existing solution and its usage history.
How the community answered
(47 responses)- A43% (20)
- B19% (9)
- C11% (5)
- D28% (13)
Explanation
After learning that the customer's team is evaluating a competitive solution, the Customer Success Manager should host a discovery session with stakeholders to understand their challenges and desired outcomes. This can help address any gaps in the current solution and prevent the customer from switching to a competitor.
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