820-605 · Question #105
What are two drivers for Customer Success? (Chooser two)
The correct answer is B. The customer receives training for new products and services. C. The customer recognizes the value of initial use case implementations. Customer Success is primarily driven by empowering customers through training on new products and ensuring they quickly recognize the tangible value from initial solution implementations.
Question
What are two drivers for Customer Success? (Chooser two)
Options
- AThe customer trusts that Cisco support will solve any issues.
- BThe customer receives training for new products and services.
- CThe customer recognizes the value of initial use case implementations.
- DThe customer gives feedback about the purchased product.
- EThe mature and fully deployed solution is running in production.
How the community answered
(17 responses)- B94% (16)
- D6% (1)
Why each option
Customer Success is primarily driven by empowering customers through training on new products and ensuring they quickly recognize the tangible value from initial solution implementations.
While trust in support is important for customer satisfaction, it is a reactive measure rather than a proactive driver for achieving customer success and value realization.
Providing training empowers customers to properly utilize new products and services, fostering their ability to achieve desired outcomes and increase adoption.
When customers quickly see the realized benefits and value from initial use case implementations, it reinforces their investment and builds confidence in the solution's potential.
Customer feedback is valuable for product improvement, but it is an input for the vendor, not a primary driver that enables the customer to succeed with their purchased solution.
A mature and fully deployed solution is an outcome of successful adoption, not a driver that initiates or propels customer success itself.
Concept tested: Customer Success drivers
Topics
Community Discussion
No community discussion yet for this question.