Cisco
820-605 · Question #115
Which perspectives are covered in a balanced scorecard?
The correct answer is B. business process, customer, financial, learning, growth. A balanced scorecard covers perspectives on business process, customer, financial, and learning and growth to provide a comprehensive view of an organization's performance.
Customer Success Industry Trends and Drivers
Question
Which perspectives are covered in a balanced scorecard?
Options
- Acustomer, employee, partner, risk
- Bbusiness process, customer, financial, learning, growth
- Ccompetition, culture, financial. IT systems
- Dbusiness outcomes, customer, employee, risk
How the community answered
(24 responses)- A4% (1)
- B92% (22)
- D4% (1)
Explanation
A balanced scorecard covers perspectives on business process, customer, financial, and learning and growth to provide a comprehensive view of an organization's performance.
Topics
#balanced scorecard#performance metrics#business process#financial performance
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