Cisco
820-605 · Question #119
What is the order of the key elements of process improvement for Customer Success?
The correct answer is B. define, measure, analyze, improve, control. The order of the key elements of process improvement for Customer Success is to define, measure, analyze, improve, and then control to ensure continuous improvement and sustainability of the changes made.
Customer Success Industry Trends and Drivers
Question
What is the order of the key elements of process improvement for Customer Success?
Options
- Ameasure, define, analyze, control, improve
- Bdefine, measure, analyze, improve, control
- Cdefine, analyze, measure, improve, control
- Danalyze, define, measure, control, improve
How the community answered
(38 responses)- A8% (3)
- B87% (33)
- C3% (1)
- D3% (1)
Explanation
The order of the key elements of process improvement for Customer Success is to define, measure, analyze, improve, and then control to ensure continuous improvement and sustainability of the changes made.
Topics
#process improvement#DMAIC#customer success operations
Community Discussion
No community discussion yet for this question.