820-605 · Question #120
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a…
The correct answer is A. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users. To ensure successful adoption of new technology, it is crucial to assess end-user readiness, identify any skill gaps, and provide targeted training. This ensures that all users are equipped to utilize the new technology effectively.
Question
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
Options
- AConduct an end-user assessment, determine gaps, and suggest appropriate training for all users
- BAssign internal resources to develop and deliver training to the customer's IT staff to ensure the
- CComplete a knowledge assessment of the Project and Operations teams, determine gaps, and
- DResearch the best training available for this new technology and ensure as many IT staff as
How the community answered
(24 responses)- A79% (19)
- B4% (1)
- C4% (1)
- D13% (3)
Explanation
To ensure successful adoption of new technology, it is crucial to assess end-user readiness, identify any skill gaps, and provide targeted training. This ensures that all users are equipped to utilize the new technology effectively.
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