820-605 · Question #120
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a success
The correct answer is A. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users. To ensure successful adoption of new technology, it is crucial to assess end-user readiness, identify any skill gaps, and provide targeted training. This ensures that all users are equipped to utilize the new technology effectively.
Question
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
Options
- AConduct an end-user assessment, determine gaps, and suggest appropriate training for all users
- BAssign internal resources to develop and deliver training to the customer's IT staff to ensure the
- CComplete a knowledge assessment of the Project and Operations teams, determine gaps, and
- DResearch the best training available for this new technology and ensure as many IT staff as
How the community answered
(24 responses)- A79% (19)
- B4% (1)
- C4% (1)
- D13% (3)
Explanation
To ensure successful adoption of new technology, it is crucial to assess end-user readiness, identify any skill gaps, and provide targeted training. This ensures that all users are equipped to utilize the new technology effectively.
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