Which action should a Customer Success Manager take when the product utilization score is not improving?

Question

Options

• AConduct customer interviews to understand current adoption barriers and develop a solution plan.
• BEngage the sales team to upsell the solution and offer options and product diversity to the
• CReview the support case history to identify product quality or customer education issues.
• DContact the product operations team to review the telemetry and offer insights to the customer.

• A
  83% (39)
• B
  6% (3)
• C
  9% (4)
• D
  2% (1)

Explanation

When the product utilization score is not improving, a Customer Success Manager should conduct customer interviews to understand the barriers to adoption and develop a plan to

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