Cisco
820-605 · Question #116
820-605 Question #116: Real Exam Question with Answer & Explanation
The correct answer is A: Conduct customer interviews to understand current adoption barriers and develop a solution plan.. When the product utilization score is not improving, a Customer Success Manager should conduct customer interviews to understand the barriers to adoption and develop a plan to
Question
Which action should a Customer Success Manager take when the product utilization score is not improving?
Options
- AConduct customer interviews to understand current adoption barriers and develop a solution plan.
- BEngage the sales team to upsell the solution and offer options and product diversity to the
- CReview the support case history to identify product quality or customer education issues.
- DContact the product operations team to review the telemetry and offer insights to the customer.
Explanation
When the product utilization score is not improving, a Customer Success Manager should conduct customer interviews to understand the barriers to adoption and develop a plan to
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