Cisco
820-605 · Question #117
As a Customer Success Manager, what is the most important metric to uncover during onboarding?
The correct answer is B. value. During onboarding, the most important metric for a Customer Success Manager to uncover is the value that the customer expects to derive from the solution.
Driving Value and Outcomes
Question
As a Customer Success Manager, what is the most important metric to uncover during onboarding?
Options
- Acost
- Bvalue
- Cbenefit
- Dcustomer relationship
How the community answered
(37 responses)- A5% (2)
- B92% (34)
- C3% (1)
Explanation
During onboarding, the most important metric for a Customer Success Manager to uncover is the value that the customer expects to derive from the solution.
Topics
#onboarding#value realization#customer outcomes#CS metrics
Community Discussion
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