How can Customer Success Plan tracking drive additional license purchases?

The correct answer is C. The Success Plan tracks gains in user productivity and communicates this back to the business. Customer Success Plan tracking can drive additional license purchases by demonstrating the value the solution provides through increased user productivity. When gains in productivity are tracked and communicated, it can justify the investment in additional licenses2.

Driving Value and Outcomes

Question

Options

AThe Success Plan tracks the mean time to failure of the solution.
BThe Success Plan tracks the number of threats blocked and benchmarks it against the previous
CThe Success Plan tracks gains in user productivity and communicates this back to the business.
DThe Success Plan tracks the number of technical support cases opened.

How the community answered

(44 responses)

A
2% (1)
B
11% (5)
C
82% (36)
D
5% (2)

Explanation

Customer Success Plan tracking can drive additional license purchases by demonstrating the value the solution provides through increased user productivity. When gains in productivity are tracked and communicated, it can justify the investment in additional licenses2.

Topics

#success plan#license expansion#user productivity#value demonstration

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