What is a lagging indicator of the customer achieving the value proposition?

The correct answer is B. contract renewal. Contract renewal is a lagging indicator because it shows whether the customer achieved enough value from the solution to continue using it beyond the initial contract period. By renewing, the customer is indicating that past performance met or exceeded expectations.

Driving Value and Outcomes

Question

Options

Aproduct deployment
Bcontract renewal
Cdecrease in the number of problem reports
Dmovement to evaluate stage

How the community answered

(38 responses)

A
3% (1)
B
89% (34)
C
3% (1)
D
5% (2)

Explanation

Contract renewal is a lagging indicator because it shows whether the customer achieved enough value from the solution to continue using it beyond the initial contract period. By renewing, the customer is indicating that past performance met or exceeded expectations.

Topics

#lagging indicators#value proposition#contract renewal#customer loyalty

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