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820-605 · Question #109

Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan?

The correct answer is D. Identify and document barriers that impact product C. The exhibit shows that Product C is facing critical issues in the Implement' stage, as indicated by the red box, and at-risk conditions in the Use' stage, as shown by the orange box. These indicators suggest that there are significant barriers preventing the successful…

Cisco Customer Success Management Framework

Question

Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan?

Exhibit

820-605 question #109 exhibit

Options

  • ADesign and propose a discount on product G.
  • BContact and collaborate with the individuals involved in the onboarding of product E.
  • COffer and encourage the opportunity for the customer to participate in a success story for product
  • DIdentify and document barriers that impact product C.

How the community answered

(28 responses)
  • A
    4% (1)
  • B
    11% (3)
  • C
    4% (1)
  • D
    82% (23)

Explanation

The exhibit shows that Product C is facing critical issues in the Implement' stage, as indicated by the red box, and at-risk conditions in the Use' stage, as shown by the orange box. These indicators suggest that there are significant barriers preventing the successful implementation and use of Product C. Therefore, the first priority must be to identify and document these barriers to develop a plan to overcome them and ensure the product's success.

Topics

#success plan#customer health#adoption barriers#prioritization

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