820-605 · Question #129
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public…
The correct answer is C. Make the story for internal use only. If a customer's privacy policy prevents public sharing, the Customer Success Manager can create a success story for internal use only. This allows the organization to document and learn from the customer's experience without violating their privacy policy.
Question
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
Options
- ATalk to senior management to explain the benefits of success story creations.
- BExplain that this is a role metric that is needed to satisfy quotas.
- CMake the story for internal use only.
- DOffer the customer free products or services as an incentive.
How the community answered
(45 responses)- A4% (2)
- B4% (2)
- C82% (37)
- D9% (4)
Explanation
If a customer's privacy policy prevents public sharing, the Customer Success Manager can create a success story for internal use only. This allows the organization to document and learn from the customer's experience without violating their privacy policy.
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