Cisco
820-605 · Question #129
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sha
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Driving Value and Outcomes
Question
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
Options
- ATalk to senior management to explain the benefits of success story creations.
- BExplain that this is a role metric that is needed to satisfy quotas.
- CMake the story for internal use only.
- DOffer the customer free products or services as an incentive.
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Topics
#success stories#customer references#privacy policy#mitigation