820-605 · Question #147
The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)
The correct answer is A. Identify target outcomes based on known challenges to demonstrate how a new use case could C. Conduct a discovery session to uncover their additional pain points. To gain commitment for additional use cases, it is effective to identify target outcomes that address known challenges and demonstrate how new use cases can help achieve them. Additionally, conducting a discovery session to uncover additional pain points can reveal…
Question
The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)
Options
- AIdentify target outcomes based on known challenges to demonstrate how a new use case could
- BRecognize tools that compete with the expansion opportunity and offer discounts to switch.
- CConduct a discovery session to uncover their additional pain points.
- DProvide additional training on the current use case to drive adoption.
- EPresent case studies that outline the benefits they achieved and highlight compelling metrics.
How the community answered
(15 responses)- A80% (12)
- D7% (1)
- E13% (2)
Explanation
To gain commitment for additional use cases, it is effective to identify target outcomes that address known challenges and demonstrate how new use cases can help achieve them. Additionally, conducting a discovery session to uncover additional pain points can reveal opportunities for further use cases
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