Cisco
820-605 · Question #137
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
The correct answer is B. Purchase. The Customer Success Manager identifies the solution purchased during the Purchase stage of the lifecycle. This is when the transaction is completed, and the details of the purchase are finalized, including the specific solutions that the customer has bought.
Customer Lifecycle Management
Question
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
Options
- AOnboard
- BPurchase
- CImplement
- DSelect
How the community answered
(35 responses)- A3% (1)
- B94% (33)
- D3% (1)
Explanation
The Customer Success Manager identifies the solution purchased during the Purchase stage of the lifecycle. This is when the transaction is completed, and the details of the purchase are finalized, including the specific solutions that the customer has bought.
Topics
#customer lifecycle#purchase stage#solution identification
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