820-605 · Question #131
Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)
The correct answer is C. Review priorities from the Success Plan with customer leadership. E. Determine if there has been a change in resourcing or stakeholders. For customers facing stalled implementation, the Customer Success Manager should review the priorities outlined in the Success Plan with customer leadership and determine if there have been any changes in resourcing or stakeholders that may be affecting the implementation.
Question
Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)
Options
- ASell additional training to the customer.
- BIntroduce new features that have been recently enabled within the product.
- CReview priorities from the Success Plan with customer leadership.
- DOffer upfront discounts and secure the business for as many years as possible.
- EDetermine if there has been a change in resourcing or stakeholders.
How the community answered
(37 responses)- A8% (3)
- B3% (1)
- C78% (29)
- D11% (4)
Explanation
For customers facing stalled implementation, the Customer Success Manager should review the priorities outlined in the Success Plan with customer leadership and determine if there have been any changes in resourcing or stakeholders that may be affecting the implementation.
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