MB-910 Exam Questions

Operations head of a company wants its field service agents to follow specific actions on dealing with a particular request/issue. These actions should be reusable for all agents d...

A company wants its sales team to collaborate with each other by sharing information, updates, and documents linked to RFP (Request For Proposal) phase for its highly valued custom...

A Company has invested in marketing efforts to capture potential clients using digital ads. Potential clients are directed to companies' websites by clicking on digital ads where t...

You are a Dynamics Consultant implementing Dynamics Field Service for a client. You need to explain to the client how to extract newly created work orders using work order status....

A company uses Dynamics 365 Customer Insights - Journeys. You must choose a real-time marketing customer journey type to start the journey. Which two journey types you can use? Eac...

A company uses Dynamics 365 Sales. The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically. You need to select the option.

Customers submit suggestions, questions, and cases to a company by using the following channels: - Submitting a case in a customer service portal. - Emailing a support mailbox. - C...

A customer creates a new project in Dynamics 365 Project Operations. The customer needs to add project work items. You need to specify the duration of the work. Where should you sp...

A company plans to use Dynamics 365 Sales out-of-the-box functionality. The company wants to use leads to track potential business. Salespeople want an automatic record creation pr...

An online retail company uses Dynamics 365 Customer Insights - Journeys. Customers abandon carts with items after shopping on the company's website. The marketing manager must send...

A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when they purchase a service contract. You define routing and assignment rules to...

The CEO of a company asks you to provide basic reporting for Dynamics 365 Sales. The solution must have lists of records and visuals and must also support data from multiple, unrel...

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made. A work...

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service. The management team wants to understand the benefits of the Dynamics 365 App for Outlook. You need to explain t...

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit th...

You create a survey by using Dynamics 365 Customer Voice. You need to share the survey with customers. What are three possible ways to achieve this goal? Each correct answer presen...

A company hosts webinars to attract new business. The company wants to create and manage webinars and attendees. You need to determine how webinars will be managed. Which product s...

A company uses leads and opportunities to track potential sales. Salespeople have a difficult time determining prioritizing opportunities. You need to ensure opportunities are cate...

A company plans to use Microsoft Power Platform. The company requires a solution that includes contact, account, lead, and opportunity tables. You need to recommend a solution. Whi...

A new salesperson has user access in Microsoft 365 and salesperson privileges in Dynamics 365 Sales. The salesperson cannot recall the Dynamics 365 Sales app URL. You need to provi...

A company allows customers to submit cases through its website. A case type field on the webform has sales and service options. You need to add the case automatically to the sales...

You are evaluating Dynamics 365 Customer Service for a company. A company executive needs to understand which knowledge management features are available. You need to describe the...

A company uses Dynamics 365 Field Service. A technician needs to create a checklist to determine the work that needs to be performed for a work order. You need to create the checkl...

A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys. You need to identify actions that affect lead scores. Which two actions should you identify? Each...

Drag and Drop Question A heating and cooling company uses many disparate systems to track technicians and the work performed at customer sites. A dispatcher wants to implement Dyna...

A company is using Dynamics 365. The company plans to converse with customers through social media. You need to recommend a solution that provides conversation with customers. What...

Technicians use specialized tools when visiting a client to perform a repair. A repair visit needs to be rescheduled if the equipment needed is already being used. You need to impl...

A technician receives a new job through the Field Service mobile app. The technician travels in a truck to the local airport to repair a baggage carousel. Upon arrival, the technic...

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations. You need to track information about electricians' qualifications professional l...

A company wants an application that meets the following requirements: - Display the latest news about the company. - Recommend leads to sales team members. You need to identify an...

A company is using a customer engagement app in Dynamics 365. A user requests a list of all accounts with disqualified leads. You need to provide the list. What should you use?

You need to identify the data sources that Microsoft Copilot for Sales can use. Which two sources should you identify? Each correct answer presents part of the solution. NOTE: Each...

You need a product that can display customer information from multiple sources in silos. Which product should you select?

You use Customer Insights - Data. You need to evaluate sales data to identify whether you are meeting business goals. Which object should you create to evaluate the data?

A company plans to use Dynamics 365 Sales. The company requires every AI feature related to sales be available. You need to determine which solution to use. Which solution should y...

You use Dynamics 365 Sales for opportunity management. Different salespeople collaborate on opportunities but do not always have the required permissions to access the opportunitie...

A company is evaluating finance and operations features. The company has multiple jobs that must be run in batch concurrently overnight. The company is concerned about overall perf...

A company is evaluating Dynamics 365 Supply Chain Management. You need to identify the available modules in Supply Chain Management. Which two modules can you identify? Each correc...

A company is implementing Dynamics 365 Finance. The company must create the structure that provides a breakdown by subcategories of all the company financial transactions by accoun...

A company interacts with customers on the company website. The company wants to improve the customer experience by using conversational AI to filter information before the agent is...

A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized. Which two personalization options can y...

A company uses Dynamics 365 Commerce to manage omnichannel operations. An account manager needs to send reports to customers that contain information such as recent sales orders, c...

A company plans to use Customer Service. Supervisors must be able to use insights dashboards to gauge performance and aspects of the service process. You need to identify what the...

Which two components are included in Dynamics 365 Customer Insights - Journeys? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company uses Dynamics 365 Sales Insights. All emails sent to employees related to sales that are in progress must be tracked. You need to suggest emails to track based on contact...

A company uses Dynamics 365 Sales. The company has the following requirements: - Sales employees must enter information about the sale during the sales process. - The information m...

A company uses Dynamics 365 Sales. A user wants to see all activities for a contact record. You need to identify where the user should navigate to find the information. Where shoul...

A company implements Dynamics 365 Customer Service for their support desk. Agents resolve issues based on their own personal experiences or they must try to recreate the problem. T...

A company uses Dynamics 365 Field Service. A new technician is onboarding. You need to show the technician the standard features of the Field Service mobile app. Which three featur...

A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add a list of questions to work orders to ensure that field technicians follow the same steps...