MB-910 · Question #149
You create a survey by using Dynamics 365 Customer Voice. You need to share the survey with customers. What are three possible ways to achieve this goal? Each correct answer presents a complete…
The correct answer is A. Embed the survey in a webpage. D. Have recipients open the survey by scanning a QR code from a mobile device. E. Send an email with the survey link from Dynamics 365 Customer Voice. Dynamics 365 Customer Voice provides several flexible options for sharing surveys with customers, catering to various distribution channels.
Question
Options
- AEmbed the survey in a webpage.
- BPost the survey link on social media from Dynamics 365 Customer Voice.
- CHave recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.
- DHave recipients open the survey by scanning a QR code from a mobile device.
- ESend an email with the survey link from Dynamics 365 Customer Voice.
How the community answered
(39 responses)- A92% (36)
- B5% (2)
- C3% (1)
Why each option
Dynamics 365 Customer Voice provides several flexible options for sharing surveys with customers, catering to various distribution channels.
Surveys created in Dynamics 365 Customer Voice can be embedded directly into a webpage, allowing respondents to complete the survey without navigating away from the site.
While the survey link can be manually posted on social media, Dynamics 365 Customer Voice does not offer a direct integration to post the survey to social media platforms from within the application itself.
Dynamics 365 Customer Voice is designed for digital, self-service surveys and does not include functionality to make automated telephone calls to recipients for verbal survey administration.
Customer Voice supports generating QR codes for surveys, which customers can scan with their mobile devices to quickly access and complete the survey.
An email with a direct link to the survey can be sent to recipients directly from within Dynamics 365 Customer Voice, enabling targeted distribution.
Concept tested: Dynamics 365 Customer Voice survey sharing
Source: https://learn.microsoft.com/en-us/dynamics365/customer-voice/send-survey
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