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MB-910 · Question #149

You create a survey by using Dynamics 365 Customer Voice. You need to share the survey with customers. What are three possible ways to achieve this goal? Each correct answer presents a complete…

The correct answer is A. Embed the survey in a webpage. D. Have recipients open the survey by scanning a QR code from a mobile device. E. Send an email with the survey link from Dynamics 365 Customer Voice. Dynamics 365 Customer Voice provides several flexible options for sharing surveys with customers, catering to various distribution channels.

Submitted by fernanda_arg· Apr 18, 2026Explore the core capabilities of customer engagement apps in Dynamics 365

Question

You create a survey by using Dynamics 365 Customer Voice. You need to share the survey with customers. What are three possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

  • AEmbed the survey in a webpage.
  • BPost the survey link on social media from Dynamics 365 Customer Voice.
  • CHave recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.
  • DHave recipients open the survey by scanning a QR code from a mobile device.
  • ESend an email with the survey link from Dynamics 365 Customer Voice.

How the community answered

(39 responses)
  • A
    92% (36)
  • B
    5% (2)
  • C
    3% (1)

Why each option

Dynamics 365 Customer Voice provides several flexible options for sharing surveys with customers, catering to various distribution channels.

AEmbed the survey in a webpage.Correct

Surveys created in Dynamics 365 Customer Voice can be embedded directly into a webpage, allowing respondents to complete the survey without navigating away from the site.

BPost the survey link on social media from Dynamics 365 Customer Voice.

While the survey link can be manually posted on social media, Dynamics 365 Customer Voice does not offer a direct integration to post the survey to social media platforms from within the application itself.

CHave recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.

Dynamics 365 Customer Voice is designed for digital, self-service surveys and does not include functionality to make automated telephone calls to recipients for verbal survey administration.

DHave recipients open the survey by scanning a QR code from a mobile device.Correct

Customer Voice supports generating QR codes for surveys, which customers can scan with their mobile devices to quickly access and complete the survey.

ESend an email with the survey link from Dynamics 365 Customer Voice.Correct

An email with a direct link to the survey can be sent to recipients directly from within Dynamics 365 Customer Voice, enabling targeted distribution.

Concept tested: Dynamics 365 Customer Voice survey sharing

Source: https://learn.microsoft.com/en-us/dynamics365/customer-voice/send-survey

Topics

#Dynamics 365 Customer Voice#Survey sharing#Customer feedback

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