MB-910 · Question #94
A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?
The correct answer is A. Timeline. In Dynamics 365 Sales, the Timeline feature on contact forms displays logged phone calls and meetings.
Question
Options
- ATimeline
- BContact information
- CControls
- DAttachments
How the community answered
(60 responses)- A93% (56)
- B2% (1)
- C3% (2)
- D2% (1)
Why each option
In Dynamics 365 Sales, the Timeline feature on contact forms displays logged phone calls and meetings.
The Timeline control provides a consolidated view of all activities, including phone calls, meetings, emails, and notes, related to a specific record like a contact, making it easy for users to review interactions.
Contact information refers to the fundamental data fields of a contact record, such as name, address, and email, not a section for historical activities.
Controls are general user interface elements on a form, and while the Timeline is a type of control, 'Controls' itself does not specifically identify the feature that displays activities.
Attachments are files linked to a record, such as documents or images, and are distinct from the logged records of phone calls and meetings themselves.
Concept tested: D365 Sales Timeline feature
Source: https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-timeline-control
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