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MB-910 · Question #94

A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?

The correct answer is A. Timeline. In Dynamics 365 Sales, the Timeline feature on contact forms displays logged phone calls and meetings.

Submitted by certguy· Apr 18, 2026Explore the core capabilities of customer engagement apps in Dynamics 365

Question

A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?

Options

  • ATimeline
  • BContact information
  • CControls
  • DAttachments

How the community answered

(60 responses)
  • A
    93% (56)
  • B
    2% (1)
  • C
    3% (2)
  • D
    2% (1)

Why each option

In Dynamics 365 Sales, the Timeline feature on contact forms displays logged phone calls and meetings.

ATimelineCorrect

The Timeline control provides a consolidated view of all activities, including phone calls, meetings, emails, and notes, related to a specific record like a contact, making it easy for users to review interactions.

BContact information

Contact information refers to the fundamental data fields of a contact record, such as name, address, and email, not a section for historical activities.

CControls

Controls are general user interface elements on a form, and while the Timeline is a type of control, 'Controls' itself does not specifically identify the feature that displays activities.

DAttachments

Attachments are files linked to a record, such as documents or images, and are distinct from the logged records of phone calls and meetings themselves.

Concept tested: D365 Sales Timeline feature

Source: https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-timeline-control

Topics

#Dynamics 365 Sales#Timeline control#Activities#User Interface

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