A company uses Dynamics 365 Customer Insights - Journeys. The company uses a third-party app to send email surveys to prospects to better understand their business needs. There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage. You need to automate the survey process and streamline collection and analysis of responses. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

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B. Use Customer Voice to collect and analyze survey results C. Use Power Automate to automatically send Customer Voice surveys

Answer

A. Create a survey in Dynamics 365 Customer Insights - Journeys and create a campaign to send it

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D. Create surveys in Dynamics 365 Customer Insights - Journeys by using Questionnaire

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E. Use Customer Voice to compile results from the existing third-party app

A company uses Dynamics 365 Customer Insights - Journeys. The company uses a third-party app to send email surveys to prospects to better understand their business needs. There is currently no link to

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