MB-910 · Question #76
MB-910 Question #76: Real Exam Question with Answer & Explanation
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Question
A company uses Dynamics 365 Customer Insights - Journeys. The company uses a third-party app to send email surveys to prospects to better understand their business needs. There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage. You need to automate the survey process and streamline collection and analysis of responses. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- ACreate a survey in Dynamics 365 Customer Insights - Journeys and create a campaign to send it
- BUse Customer Voice to collect and analyze survey results
- CUse Power Automate to automatically send Customer Voice surveys
- DCreate surveys in Dynamics 365 Customer Insights - Journeys by using Questionnaire
- EUse Customer Voice to compile results from the existing third-party app
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