MB-910 · Question #78
MB-910 Question #78: Real Exam Question with Answer & Explanation
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Question
A company implements Dynamics 365 Customer Service for their support desk. Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent. You need to implement a solution to improve consistency of answers and ensure that agents can share their answers. What should you implement?
Options
- APower Automate to transfer cases
- BService level agreements
- CKnowledge base management
- DCustomer Service Insights
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