Microsoft
MB-910 · Question #176
A company is using Dynamics 365. The company plans to converse with customers through social media. You need to recommend a solution that provides conversation with customers. What should you…
The correct answer is D. Omnichannel for Customer Service. You can deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service. https://learn.microsoft.com/en-us/training/modules/social-channels/
Submitted by certguy· Apr 18, 2026Describe Dynamics 365 Customer Service
Question
A company is using Dynamics 365. The company plans to converse with customers through social media. You need to recommend a solution that provides conversation with customers. What should you recommend?
Options
- ADynamics 365 Customer Service
- BDynamics 365 Customer Insights
- CDynamics 365 Customer Voice
- DOmnichannel for Customer Service
How the community answered
(58 responses)- A9% (5)
- B2% (1)
- C5% (3)
- D84% (49)
Explanation
You can deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service. https://learn.microsoft.com/en-us/training/modules/social-channels/
Topics
#Omnichannel for Customer Service#Social media integration#Customer conversation#Dynamics 365 Customer Service
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