Microsoft
MB-910 · Question #14
You manage a call center for a company that uses Dynamics 365 Customer Service. The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitleme
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Submitted by ashley.k· Apr 18, 2026Describe Dynamics 365 Customer Service
Question
You manage a call center for a company that uses Dynamics 365 Customer Service. The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year. You need to help the customer service manager make the changes. Which status indicates that an entitlement must be renewed?
Options
- ADraft
- BWaiting
- CActive
- DCanceled
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Topics
#Entitlements#Dynamics 365 Customer Service#Entitlement Statuses#Service Management