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MB-910 · Question #130

MB-910 Question #130: Real Exam Question with Answer & Explanation

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Submitted by omar99· Apr 18, 2026Describe Dynamics 365 Customer Service

Question

A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when they purchase a service contract. You define routing and assignment rules to support the SLAs. A service manager observes that outstanding service requests are not being automatically assigned by the routing rules. You need to resolve the issue. What should you do?

Options

  • AConfigure queue item views.
  • BConfigure the queue.
  • CCreate five new queues.
  • DCreate a view for the outstanding requests.

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Topics

#SLAs#Queues#Routing Rules#Service Request Management
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