MB-910 · Question #130
MB-910 Question #130: Real Exam Question with Answer & Explanation
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Question
A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when they purchase a service contract. You define routing and assignment rules to support the SLAs. A service manager observes that outstanding service requests are not being automatically assigned by the routing rules. You need to resolve the issue. What should you do?
Options
- AConfigure queue item views.
- BConfigure the queue.
- CCreate five new queues.
- DCreate a view for the outstanding requests.
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