Microsoft
MB-910 · Question #126
An online retail company uses Dynamics 365 Customer Insights - Journeys. Customers abandon carts with items after shopping on the company's website. The marketing manager must send an email to these c
The correct answer is B. Trigger-based journey. https://learn.microsoft.com/en-gb/dynamics365/marketing/real-time-marketing-trigger-based- To illustrate the capabilities of trigger-based journeys, we'll create a personalized, multichannel, trigger-based journey that can be used to bring prospective buyers with abandoned carts
Submitted by katya_ua· Apr 18, 2026Describe Dynamics 365 Customer Insights
Question
An online retail company uses Dynamics 365 Customer Insights - Journeys. Customers abandon carts with items after shopping on the company's website. The marketing manager must send an email to these customers to ask if they want to complete the purchase. You need to select a feature to send the mail. Which feature should you use?
Options
- ASegment-based journey
- BTrigger-based journey
- CPower Automate desktop flow
- DEmail campaign
- ECustomer interactions timeline
How the community answered
(35 responses)- A6% (2)
- B71% (25)
- C3% (1)
- D3% (1)
- E17% (6)
Explanation
https://learn.microsoft.com/en-gb/dynamics365/marketing/real-time-marketing-trigger-based- To illustrate the capabilities of trigger-based journeys, we'll create a personalized, multichannel, trigger-based journey that can be used to bring prospective buyers with abandoned carts back to your website to complete their purchase.
Topics
#Dynamics 365 Customer Insights - Journeys#Marketing Automation#Trigger-based Journeys#Abandoned Cart Recovery
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