MB-910 · Question #185
A company wants an application that meets the following requirements: - Display the latest news about the company. - Recommend leads to sales team members. You need to identify an application to…
The correct answer is D. Dynamics 365 Customer Insights - Journeys. Dynamics 365 Customer Insights - Journeys (formerly Dynamics 365 Marketing) is designed to engage prospects and customers through personalized content, including company news and updates via email campaigns, event marketing, and web content. It also includes lead scoring and…
Question
Options
- ADynamics 365 Sales
- BDynamics 365 Field Service
- CDynamics 365 Customer Service
- DDynamics 365 Customer Insights - Journeys
How the community answered
(50 responses)- A2% (1)
- B14% (7)
- C8% (4)
- D76% (38)
Explanation
Dynamics 365 Customer Insights - Journeys (formerly Dynamics 365 Marketing) is designed to engage prospects and customers through personalized content, including company news and updates via email campaigns, event marketing, and web content. It also includes lead scoring and qualification features that identify which leads are ready and recommend them to the sales team. Dynamics 365 Sales manages leads once handed off but doesn't proactively recommend them or publish company news. Field Service and Customer Service address operations and support, not marketing-driven lead generation.
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