A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys. You need to identify actions that affect lead scores. Which two actions should you identify? Each correct answer is…

The correct answer is A. webpage visits C. form submissions. Dynamics 365 Customer Insights - Journeys can calculate a score for each lead based on demographic details, firmographic details, and actions taken by the associated contact (or for account-based leads, contacts belonging to the associated account). Scoreable interactions…

Submitted by packet_pusher· Apr 18, 2026Describe Dynamics 365 Customer Insights

Question

A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys. You need to identify actions that affect lead scores. Which two actions should you identify? Each correct answer is a complete solution. NOTE: Each correct selection is worth one point.

Options

Awebpage visits
Bphone calls
Cform submissions
Devent payments

How the community answered

(25 responses)

A
96% (24)
D
4% (1)

Explanation

Dynamics 365 Customer Insights - Journeys can calculate a score for each lead based on demographic details, firmographic details, and actions taken by the associated contact (or for account-based leads, contacts belonging to the associated account). Scoreable interactions include, for example: opening an email, submitting a landing page (c), visiting your website(a), or attending an event. https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/score-manage-leads

Topics

#Lead Scoring#Dynamics 365 Customer Insights - Journeys#Marketing Automation#Behavioral Tracking

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