A company uses Dynamics 365 Customer Insights - Journeys. You must choose a real-time marketing customer journey type to start the journey. Which two journey types you can use? Each correct answer…

The correct answer is A. Event-based B. Audience-based. A: Triggering a custom event allows you to use activate a custom event at any point in the customer journey. B: Segment-based journey Audience: The audience property lets you specify the segment of people that will start the journey. Segment-based journeys support segments from…

Submitted by lucia.co· Apr 18, 2026Describe Dynamics 365 Customer Insights

Question

A company uses Dynamics 365 Customer Insights - Journeys. You must choose a real-time marketing customer journey type to start the journey. Which two journey types you can use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

AEvent-based
BAudience-based
CScheduled
DCustomer onboarding

How the community answered

(27 responses)

A
89% (24)
C
4% (1)
D
7% (2)

Explanation

A: Triggering a custom event allows you to use activate a custom event at any point in the customer journey. B: Segment-based journey Audience: The audience property lets you specify the segment of people that will start the journey. Segment-based journeys support segments from outbound marketing as well as segments created in Dynamics 365 Customer Insights. The journey will use audience data based upon the segment selected. https://docs.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-tile-reference

Topics

#Dynamics 365 Customer Insights - Journeys#Real-time marketing#Customer journeys#Journey initiation

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